Any provider that provides services to the Internet, television and mobile communication, face a range of problems of communication with the customer. It is not only receiving customer calls, but also the formation and subsequent updating of an extensive client base and structuring information on the VIP-clientele of regular customers, new and potential users of services of the company. This includes the issues of questioning, accepting orders for installation and delivery of equipment.
With the large flow of customer calls, frequent errors and inaccuracies while taking orders for the service
